BetPalace is a Kenyan sports betting website owned and operated by Bet Palace Limited. This sportsbook was launched recently and has gained popularity among Kenyan bettors. BetPalace is an indigenous company and operates only in Kenya. The bookmaker is licensed by BCLB (Betting Control and Licensing Board of Kenya) under the Betting, Lotteries and Gaming Act, Cap 131, Laws of Kenya under License number: 0000136.
BetPalace offers online betting services to both computer and mobile users. While the bookie has a mobile app, its mobile web page is a sufficient equivalent of its desktop website. The mobile page is suitably designed to make betting on mobile devices fun and convenient. The website has all menus and icons visibly displayed with a subtle theme to make the page look neat and well laid out. The "login" and "register" icon is located at the topmost part of the page to make it easily accessible to first-time visitors and players trying to access their account. The sports options are listed on the left side of the landing page, with top football leagues displayed right above it. At the right side of the page is the betting slip that shows the punters stakes, odds, withholding tax charged on each bet, and the expected payout. Right below the betting slip is the BetPalace Pay Bill number, which players can use to fund their betting account.
BetPalace is a reliable betting website with a good number of sports options and betting submarkets for punters to enjoy.
The bookmaker also offers Virtuals, SGR, Live betting options. As for customer support, BetPalace provides help to issues relating to the betting website via phone lines an email. With most of the important features of a betting website covered, we consider BetPalace to be of the good sports betting site in the Kenya market. But don't take our word for it, read this review to find in detail what this bookmaker has to offer.
New punters can join BetPalace by signing up via SMS or Web. Whatever mode of registration they choose, signing up of this platform is easy and can be completed within a few minutes. If you prefer to register via the bookmaker's webpage, visit the BetPalace official website https://www.betpalace.co.ke/ and click on "Register" at the top right side of the landing page. When the "Register" icon is clicked on, you will be required to fill the registration form mobile number and a password of your choice, which you will use to access your account subsequently. After filling the registration form, read the terms and conditions, and click on "Register". A verification code will be sent to the mobile you registered with, and you will be required to fill in the field provided on the BetPalace website to complete your registration process.
If you prefer to sign up via SMS, which is a simpler process of joining BetPalace, the steps are simple and very fast to complete. Send the word "BETPALACE" to 29085, and a welcome message with a link to the BetPalace website will be sent to your mobile phone. Once you complete your registration process, you can bet via the web or SMS subsequently.
Placing a bet on BetPalace can be done via SMS or directly on the bookie's website. To place a bet via SMS, look for the game ID of your preferred event, this can be found on the website when you go to the sports options and choose the game you wish to bet on. After you have found the game ID of the match you want to bet on, send GAMEID#PICK#STAKE to 29085. For example, to place a bet worth Ksh100 on GAME ID 2345, send 2345#1#100 to 29085 to bet for a home win. For multi bets, send GAMEID1#PICK1#GAMEID2#PICK2#GAMEID3#PICK3#GAMEID4#PICK4#STAKE to 29085 to place multibet bet worth STAKE on GAME ID1. For all other types of bet, read detailed instructions on the BetPalace website.
To place a bet on the BetPalace website, visit the bookie's website, login into your account, and select your preferred sport from the list on the left side of the homepage. Select the category which your preferred match is and select the event you wish to bet on. Proceed to select the odds and click on PLACE BET on the Pay Slip tag located on the right side of the website to submit your bet.
BetPalace has a handful of promotions for both new and existing players. For the first time player, this bookmaker offers a welcome promotion known as the Mfalme bonus.
The Mfalme welcome bonus is worth up to Ksh 2000 and the rules of this promotion are simple and clear.
To claim the Mfalme bonus, you must be a newly registered player. After successfully joining the platform, fund your account using the pay bill 290085. Once your balance reflects your deposit, choose a single or multi-bet in any of the selections available on the sportsbook. The bet(s) selected must have a total odd of 4 and above. After making your preferred selections, put your stake, and the bonus will be applied as a discount on your stake amount.
A 10% discount is applied to your stake amount. For example, if you place a bet worth Ksh 1000, Ksh 900 will be deducted from your balance, and Kshs will be deducted from your Mfalme bonus balance. Your Mfalme bonus balance is not withdrawable; however, you can redeem it as many times and at any time. This bonus is subject to terms and conditions, which are available on the BetPalace website. Other promotions on BetPalace are not fixed. They are seasonal; therefore, we encourage them to check the website often for temporary offers and promotions.
BetPalace offer a decent list of sports for punters to place their bets on. This list is nothing close to comprehensive, but players can find popular sports such as Soccer, Volleyball, and Rugby. BetPalace has an uncommon way of listing competition features. Events and leagues are listed under the countries they take place. The Soccer market is quite detailed with more than 15 countries listed, and a couple of leagues in each category. Countries under the Soccer option include Australia, Finland, Mexico, Brazil, Malawi, Sweden, Russia and many more. At the top of the sports options on BetPalace, there is a list of Top football events of the day, with good odds, which punters can bet on.
BetPalace also offers several betting options and submarkets including the Live betting and Virtuals. These options are displayed on the bar displayed at the top of the bookie's web page.
BetPalace provides only one payment option, which is via M-Pesa. Players can top up their accounts and withdraw winnings via this method.
To fund your account on BetPalace, go to your M-Pesa menu, select "Lipa Na MPESA" and use the Business Number 290085 and Account Number BETPALACE.
Enter the amount you want to deposit in your BetPalace wallet. Finish the payment process, and you will be credited in a couple of minutes.
For withdrawals, BetPalace provides SMS and WEB options. If you wish to withdraw via SMS, text WITHDRAW#AMOUNT to 29085 and your request will be processed immediately. To withdraw winnings via the BetPalace website, go to "Menu" and select "withdraw". Follow the instructions carefully to complete your withdrawal request. Deposit and withdrawals are processed within the considerable time on this betting site, and the bookmaker has a good record of paying out punters in due time.
Punters who prefer to bet through their smartphones can download the BetPalace mobile app on the betting website at no cost at all. The App is easy to use, with useful features to make navigating the site easy.
BetPalace is also secured and safe to use, as it protected with an SSL encryption locker. The betting site is safe and trusted to disclose personal and financial information.
What is a good betting website without responsive customer support. BetPalace offers 24/7 customer support via phone lines, Whatsapp, and email. Unfortunately, this bookmaker does not offer live chat; however, their phone lines are always open, and they respond to emails and Whatsapp messages fast enough. Here are some BetPalace contacts you can use to get answers to your inquiries and complaints. Phones lines are 0705290085, 0739290085, and 0777290085. To chat with BetPalace support staff via Whatsapp, contact 0797290087. If you prefer to send an email, send your complaints via mail to email@example.com
BetPalace only accepts adults above 18 years and encourages responsible gambling. At the bottom of the bookmaker's landing page, punters can read a message that states, "Betting may be addictive and dangerous if not taken in moderation".